ticketfinderuk

Privacy Policy

Last updated: 19 August 2026

Who we are

Ticket Finder UK is the data controller for the personal data described in this notice. We are based in Milton Keynes, United Kingdom. You can reach us about anything in this policy, including data protection requests, at hello@ticketfinderuk.co.uk.

What we collect

  • Email address — when you unlock search results or contact us.
  • Search inputs — the postcode area, keyword, date and filters you enter. We use the first part of a postcode to estimate distance; we do not ask for your full address.
  • Enquiry details — name, email and message when promoters submit an event or you contact us.
  • Usage data — pages viewed, events clicked, approximate location, device and browser type, collected through Google Analytics 4 only if you accept analytics cookies.
  • Account data — email and hashed password for the small number of admin accounts that manage listings.

Why we use it, and our lawful basis

  • Providing search and listings — legitimate interests, to deliver the service you asked for.
  • Email capture and any event updates we send — consent, which you can withdraw at any time by emailing us.
  • Analytics and measuring affiliate clicks — consent, given through our cookie banner.
  • Security, fraud prevention and legal obligations — legitimate interests and legal obligation.

Third parties and data processors

We keep our supplier list short and use reputable providers. We do not sell your personal data to anyone, ever, and we do not share it for third-party advertising.

  • Supabase — our hosted database and authentication provider, storing event listings, captured emails and admin accounts.
  • Ticketmaster Discovery API, Eventbrite API, Skiddle API, Fatsoma API and Bandsintown API — we pull public event listings from these services. Your personal data is not sent to them by our search; when you click through to buy, that seller becomes the controller of the data you give them.
  • Google Analytics 4 (Google Ireland Ltd) — analytics, loaded only with your consent, with IP anonymisation enabled.
  • Google Maps and Places — used to display nearby venues on results maps.
  • Our hosting provider — serves the website and processes standard server logs.

Some providers may process data outside the UK. Where that happens, transfers rely on the UK International Data Transfer Addendum, UK Adequacy Regulations or equivalent safeguards.

Cookies

Google Analytics is blocked until you press Accept on our cookie banner. Full detail is in our cookie policy.

How long we keep data

  • Captured email addresses: up to 24 months from your last interaction with us.
  • Promoter and contact enquiries: up to 24 months after the enquiry is closed.
  • Google Analytics data: retained for 14 months by default.
  • Admin accounts: for as long as the account is needed, then deleted.
  • Server logs: typically 30 days.

Your rights

Under UK GDPR you have the right to:

  • be informed about how your data is used;
  • access a copy of your data;
  • have inaccurate data corrected;
  • have your data erased;
  • restrict or object to processing, including direct marketing;
  • data portability;
  • withdraw consent at any time.

Email hello@ticketfinderuk.co.uk and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Children

The site is intended for adults. Many listed events are 18+. We do not knowingly collect data from children under 13.

Changes

We may update this policy as the service develops. The date at the top always shows the current version.